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Frequently Asked Questions

 

Answers to frequently asked questions can be found in the Terms and Conditions.

Index

  • What is your cancellation policy?
  • How do I pay for my parking?
  • How am I notified of rates changing?
  • Is my monthly permit valid at all Star Park locations?
  • Is my monthly permit valid for the duration of my parking?
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    What is your cancellation policy?

    We have a fifteen (15) day written cancellation policy. We need to receive your written request for cancellation by the 15th of the month, your parking will be cancelled that month. Cancellations received after the 16th of the month will place you responsible for the entire next month of parking. We do not pro-rate the cancellation policy.

     

    How do I pay for my parking?

    You are able to pay by credit card (set up recurring payment monthly) online, money order, over the phone and ACH payments are all acceptable methods.

     

    How am I notified of rates changing?

    You are sent a letter of rate increase at least ten (10) days before the change is to take place. Make sure that you have an accurate mailing address on file with us to ensure you receive all correspondence from us.

     

    Is my monthly permit valid at all Star Park locations?

    No, the monthly permit is valid only for the location in which it was purchased.

     

    Is my monthly permit valid for the duration of my parking?

    No, every month after the 15th you will need to print your monthly permit after you have made payment online. This permit can be found at the bottom of your receipt. It must be displayed on the dash board of your vehicle.